When goods leave our warehouse they are checked to make sure they are intact before shipping. If they are damaged when they arrive, it is therefore damage that has occurred in transit. Please contact us prior to returning damaged goods.

If you need to return damaged goods, please follow the steps below to enable us to process your refund efficiently:

1. Telephone us on 01253 857978 to receive returns authorisation.

2. In the case of a faulty or damaged product, please provide a full description of the fault on the back of the invoice.

3. If you do not have the original invoice, please send us a note including your account number and order number, which you will be able to find in Your Account, linked from the top right-hand of the cheapsheetmusic.co.uk home page.

4. Wrap the item securely in its original packaging, if any, with the original invoice (or note - see point 3) and all warranty cards, licences, manuals and accessories.

5. Then send the package to the address below:

Returns
CSM Online
12 Woodridge Avenue
Thornton Cleveleys
Lancashire
FY5 1PR
United Kingdom

6. We will notify you via e-mail when we have processed your refund

For your protection we recommend that you use a recorded delivery service. CSM Online is not responsible for returned items lost in the post or insufficient postage paid. If the goods you are returning are lost in the post, you agree to seek recompense from the Post Office, or the delivery service you used and not from CSM Online.

Shipping

Rates

Shipping to the UK is free.

Our international shipping rates are based on Royal Mail's 1st class postage, which changes to Parcel Force rates and then carrier rates once the goods reach a certain weight. The actual weight of the goods is tallied, a percentage is added on for weight of packaging and a £1 administration fee is levied which covers the cost of the packaging and handling.

Where is my order?

If you are waiting for your order to arrive there could be several reasons why it has not done so. We manufacture all our magnets and keyrings in house but we purchase the blanks from outside sources. We may be waiting for a supply of blanks to be delivered.

We aim to despatch items within 2 working days of order, or within 2 working days of their arrival at our warehouse. We despatch goods every weekday except Bank Holidays. We do not despatch goods at weekends.

Firstly you need to check your order status. You can do this in My Account. If the order status is set to Pending, then your payment has not yet been processed. This may be if you have sent a cheque or paid via BACS and your payment which has not yet cleared. If it is set to Processed, then your credit card payment has been accepted but your order has not yet been sent. If it is set to Dispatched then your order has been sent. You will be sent an email each time your order status changes.

For orders within the UK, please allow 5 working days for delivery.

For orders to Europe and the rest of the world, please allow 7 – 10 working days for delivery.

Despite our efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local postal sorting office as it's possible they've already tried to deliver your package, but were unable to.

You should also check that the delivery address is correct. Click the "View Order" button next to the order to check the delivery address.

I've only received part of my order

Your order may have had to be despatched in two lots. Check the delivery note to see if it says parcel 1 of 2 or something similar. The items included in that box should also have been ticked. If there is still a problem please contact us and we will do our best to help you.